Frequently Asked Questions

Drive Thru

What are Jade’s hours of operations?

Jade’s lobby is open everyday from 9am – 12am for in-store shopping. Jade’s drive-thru is open 24/7

What do I need to use the drive-thru option?

You must be inside a vehicle. All purchasers must have a valid government-issued ID. No motorcycles, walkers, etc.

How do I use the drive-thru?

Patrons have the luxury of being able to order directly at the window. We do recommend checking our website beforehand to see what items we have in stock for reference. One of our knowledgeable budtenders will be happy to make sure recommendations for you once you arrive. For expedited wait times, try placing your order online before coming to the store. Once you have driven to our property, in your vehicle pull down the entrance lane. You will see a guard arm, please pull up. Our security guard will come out to check the person purchasing’s ID before sending them through to the window. Jade Dispensary accepts cash payments only.

How can I view the menu in the drive thru?

Jade Las Vegas now offers their full menu selection online at JADECANNABISCO.COM. Once you have reached the home page, select which location you would like to shop. This will bring you to a categorized menu where you can select and search exactly what you are looking for. Selection will vary from store to store.

How long does the drive thru take?

Wait times vary depending on time of day. Be considerate of customers waiting in line behind you by checking out our menu ahead of time online at Also available between 9am-12am, we offer an expedited pick-up line in-store.

Can I walk up to the drive thru window?

No, we are only able to serve customers inside a vehicle at the drive thru window. No pedestrians, mopeds, bicycles, motorcycles, etc.

Identification Requirements

Can I shop if my ID is expired or voided?

No unless you have valid proof of extension or documentation that is compliant with your state’s laws and regulations. Your state is the state your ID was issued from.

Can I shop if I have lost my ID but have a photo of it on my phone?

No. Nevada regulation mandates you must have a physical ID with you that we may verify by scanner.

How old do I have to be to shop?

Recreational customers must be 21 years of age or older w/ valid ID.

Medical Patients

What classifies someone as a medical patient?

A medical patient is anyone who holds a valid medical marijuana card recommended by a licensed MD.

What do I need to bring with me to shop as a New Medical Patient?

Medical marijuana patients must bring their valid medical marijuana card or letter from the MD approving them for medical marijuana use along with a valid ID. Additionally, Nevada medical card holders must provide valid Nevada identification/driver’s license.

Can Jade accept out-of-state Medical Marijuana cards?

Yes! We accept *valid out-of-state medical marijuana cards accompanied by valid ID.
*Please check the medical marijuana requirements and regulations for your card as they differ from state to state.

I am a Nevada medical marijuana card holder, but I have lost my Nevada ID. Can I shop using another form of identification?

No, by law, Nevada medical marijuana cards can only be accompanied by Nevada issued identification.

What is the tax rate on cannabis items for medical patients?

Medical patients are only required to pay Nevada (8.375%) sales tax they are exempt from paying the additional Nevada (10%) recreational cannabis tax.

What does Jade offer medical patients?

25% off Every Monday. Expedited lobby service.

How much marijuana am I allowed to purchase?

Nevada law allows Medical Marijuana Patients to purchase and carry up to 2.5oz or 7,087mg of THC. For details, please speak to one of our experienced budtenders at time of purchase.

Delivery/Online Pick-up

Where can you deliver to?

Private Residences only (mailable address). No hotels, motels, casinos, or businesses.

What type of payments do your drivers accept?

Cash Only. Although exact change is unnecessary, drivers carry minimal cash on them and will not have coins. Having as close to the amount as you are paying is always helpful.

Do I need to answer the confirmation call?

Yes. After we fill your order, a budtender will call you to confirm your order. Delivery Orders MUST be confirmed over the phone before they are sent out for delivery. If you miss your confirmation call, it’s okay, just call us back at (702) 529-4881 and our front desk can assist you.

Does placing an order online guarantee all products are in stock?

No. Placing an order online does not always guarantee a product is in stock. Although we do our best to keep online ordering platforms up to date by the minute, there are sometimes delays in syncing which can lead to items still appearing on the menu when they are in fact out of stock. If this occurs, please do not worry, a budtender will give you a call to the phone number you provided to adjust your order and give you your total.

Can I redeem discounts on Delivery/Pick-up orders?

Yes! We will honor any everyday discount you would normally get in store. Pick-Up/Delivery orders also have access to our Daily Deals every day unless otherwise specified on the graphic or website that day.

Can I track my order?

Whenever you place an order online, regardless of if it is delivery or pickup, you will get a text notification when your order is received, being prepared, and finally ready for the pickup or delivery. For further inquiries our front desk is always available, (702) 529-4881.

Can I come pick up my order as soon as I place it?

No, if you are placing a pick-up order, please wait until you are either notified by text or call that your order is ready. Arriving before your order is ready may result in delays.


Where can I find your sales/specials?

Jade offers Daily Deals to all customers (recreational and medical). Our deals can be found within the “Specials” tab on our Home Page. We offer new specials everyday so make sure to check what products we have on special!

Does Jade offer any discounts?

Yes! We offer what we call “Everyday Discounts” that are redeemable 24/7. Everyday Discounts cannot be stacked or combined with a Daily Deal unless otherwise specified on the menu banner or by management. Everyday discounts are as follows:

  • 10% Online Review (ex: Yelp, Google, Weedmaps – Review must be presented to Budtender at time of sale)
  • 10% Wisdom Discount (must be 65+ w/ valid ID)
  • 25% Industry Discount Every Monday only (w/ Marijuana Agent card)
  • 15% First Time Customer (Available one time to every customer on their initial purchase)
  • 20% Veteran/Military/Police/First Responders Discount (w/ valid credentials)

What forms of payment do you accept?

CASH ONLY. We have an ATM in-store and in our drive-thru that our customers may use at their convenience. There is a $3.00 service fee.

How much marijuana am I allowed to purchase?

Nevada law allows customers to purchase and carry up to 2.5oz of flower or 7,087mg of THC.

Can I consume cannabis on-site at your store?

No, at this time, consumption on site is prohibited by law.

Can I travel with cannabis products?

No, state regulation bans any transportation of cannabis across state lines.

Loyalty Program

How does your loyalty program work?

Customers who are enrolled in our loyalty program will receive 1 point for every $1 they spend before tax. They may then accumulate and spend these points to redeem rewards. Click here for more details. Customers receive a stackable 5% discount for signing up. *Restrictions may apply please see store for details.

How do I sign up for the loyalty program?

You can register for our loyalty program here, or just let your budtender know next time you are checking out!

What do customers enrolled in the Loyalty Program receive?

Exclusive access to premiere deals, promotions, and new product drops. Plus you will earn points to redeem on future purchases!

*Selection will vary | Restrictions Apply | See store for details